C. Attractions
- C1. Scope of this section
- C2. Contractual relationship
- C3. What we will do
- C4. What you need to do
- C5. Price and payment
- C6. Amendments, cancellations, and refunds
- C7. What else do you need to know?
C1. Scope of this section
1. This section contains the specific terms for Attractions products and services.
C2. Contractual relationship
1. We do not (re)sell, offer, or provide any Attractions on our own behalf. When you book an Attraction, you enter into a contract directly with (a) the Service Provider or (b) a Third-Party Aggregator (if they’re reselling the Attraction), as disclosed during the booking process.
2. We act solely as the Platform and are not involved in the Third-Party Terms. We are not responsible for your ticket and (to the fullest extent permitted by law) have no liability to you in relation to your Booking.
C3. What we will do
1. We provide the Platform on which Service Providers and (from time to time) Third-Party Aggregators can promote and sell Travel Experiences, and you can search for, compare, and book them.
2. Once you’ve booked your Attraction, we’ll provide you and the Service Provider with details of the Booking. If the Service Provider needs more than your name, we’ll tell you at the time of booking.
3. Depending on the terms of your Booking, we may be able to help you change or cancel it if you want.
C4. What you need to do
1. You must fill in all your contact details correctly, so we and/or the Service Provider can provide you with information about your Booking and, if necessary, contact you.
2. You must read and agree to comply with our Terms and the Third-Party Terms (which will be displayed at check-out) and acknowledge that breaching them may lead to additional charges and/or the cancellation of your Booking.
C5. Price and payment
1. When you book an Attraction, we’ll organize your payment. For details of how this works (including the related rights and obligations), see “Payment” (A7) above.
C6. Amendments, cancellations, and refunds
1. Please see “Policies” (A8) above.
C7. What else do you need to know?
How we work
1. For info on reviews, ranking, how we make money (and more), check out How We Work.
D. Car rentals
- D1. Scope of this section
- D2. Contractual relationship
- D3. What we will do
- D4. What you need to do
- D5. Price and payment
- D6. Amendments, cancellations, and refunds
- D7. What else do you need to know?
D1. Scope of this section
1. This section contains the specific terms for Car Rental products and services.
D2. Contractual relationship
1. When you book a Rental, your Booking is either (a) with us or (b) directly with the Service Provider. Either way:
- our Terms govern the booking process. When we send you your Booking Confirmation, you’ll enter a contract with us
- the Rental Agreement governs the Rental itself. When you sign this at the rental counter, you’ll enter a contract with the Service Provider, but you’ll see and accept the key terms of it while you’re booking your car.
2. In most cases, you’ll get your Booking Confirmation as soon as you complete your Booking. However, if the Service Provider doesn't confirm your Rental immediately, we won’t take payment or send you your Booking Confirmation until they’ve done so.
3. If there’s any discrepancy between these Terms and the Rental Agreement, the Rental Agreement will apply.
D3. What we will do
1. We provide the Platform on which Service Providers can promote and sell their Travel Experiences, and you can search for, compare, and book them.
2. We don’t guarantee the precise make and model you’re booking (unless we expressly say so). The phrase “or similar” means you could get a similar car (i.e. the same size, type of transmission, etc.). The car pictures are illustrative only.
3. Once you’ve booked your Rental:
- we’ll give the Service Provider the Booking details (e.g. the Main Driver's name and phone number)
- we’ll provide you with Pick-up information (e.g. the Service Provider's contact details, and info on what you need to take with you).
D4. What you need to do
1. You must provide all the information we need to arrange your Booking (e.g. contact details, pick-up time, etc.).
2. You must read and agree to comply with these Terms and the Rental Agreement, and acknowledge that if you breach them:
- you might have to pay additional charges
- your Booking might be canceled
- the staff might refuse to hand over the keys at the rental counter.
3. You must check your Rental's specific requirements, as many details (e.g. driver’s license requirements, security deposit size, paperwork needed, payment cards accepted, etc.) vary per Rental. Make sure you carefully read:
- these Terms
- the key terms of the Rental Agreement, which you'll see while you’re booking, and
- the Rental Agreement itself, which you'll receive at Pick-up.
4. You must be at the rental counter by your pick-up time. If you’re late, the car may no longer be available, and you won’t be entitled to a refund. If you think you might be late, contact the Service Provider or us, even if it's because of a flight delay and you’ve provided your flight number.
5. The key terms of your Rental tell you what the Main Driver needs at pick-up. You must ensure that when they get to the rental counter, they bring everything they need (e.g. driver’s license, required ID, and a credit card in their own name, with enough available funds to cover the security deposit).
6. You must make sure the Main Driver is both eligible and fit (in the Service Provider’s opinion) to drive the car.
7. You must have all the documents (e.g. ID, driver’s license) that you need at pick-up.
8. You must show the counter staff each driver's full, valid driver’s license, which they must have held for at least 1 year (or longer, in many cases). If any driver has endorsements/points on their license, let us know as soon as possible, as the Service Provider may not allow them to drive.
9. You must ensure that any driver with a driver’s license issued in England, Scotland, or Wales obtains a license “check code” no more than 21 days before Pick-up.
10. You must ensure that every driver has their own International Driving Permit (if they need one) as well as their driver’s license. All drivers must carry their driver’s license (and International Driving Permit, if necessary) at all times.
11. You must ensure that every child has an appropriate child seat if they need one.
12. If anything goes wrong during your Rental (e.g. accident, breakdown, etc.), you must:
- contact the Service Provider
- not authorize any repairs without the Service Provider's consent
- keep all documentation (e.g. repair bills, police reports, etc.) to share with us/the Service Provider/an insurance company.
D5. Price and payment
1. Ninjasling LLC is the merchant of record for your Booking. For details of our payment process, see “Payment” (A7) above.
Additional costs and fees
2. In many cases, the Service Provider will charge a young driver fee for each driver under a certain age (e.g. 25). In some cases, they may charge a senior driver fee for each driver over a certain age (e.g. 65). When booking on our Platform, you must enter the Main Driver's age, so we can show you details of any age-related fee(s), which you would pay at pick-up.
3. In many cases, the Service Provider will charge a one-way fee if you drop the car off at a different location. If you intend to do this, you need to enter the drop-off location while booking, so we can tell you if it’s possible, and show you details of any one-way fee, which you would pay at Pick-up.
4. In many cases, the Service Provider will charge a cross-border fee for taking the car to a different country/state/island. If you intend to do this, tell us and/or the Service Provider as soon as you can before pick-up.
5. The price of your Rental is calculated based on 24-hour units, for example, a 25-hour rental will cost as much as a 48-hour rental.
6. If after pick-up you decide you want to keep the car longer, contact the Service Provider. They'll tell you how much this would cost, and you'll enter a new contract with them directly. If you drop the car off late without agreeing this in advance, they may charge an additional fee as well.
Extras
7. In some cases, you'll pay for any optional extras (e.g. child seats, GPS, winter tires, etc.) when you book your car, in which case you're guaranteed to get them at pick-up.
8. In other cases, you'll simply request any extras when you book your car, in which case:
- you'll pay for them at Pick-up, and
- the Service Provider doesn't guarantee they'll be available for you.
D6. Amendments, cancellations, and refunds
1. We go above and beyond our legal obligations. Even though local laws don’t require us to offer specific cancellation rights, we guarantee that we will honor our refunds policy if you cancel your Booking.
2. The following “Cancellation and Amendments” terms apply to all Bookings apart from:
- Bookings with Dollar or Thrifty that were booked before January 26, 2021 (check your rental terms)
- Bookings that are labeled “non-refundable” (you cannot amend a non-refundable Booking, and won’t receive a refund if you cancel it).
Cancellations
3. If you cancel:
- MORE THAN 48 hours before your rental is due to start, you’ll receive a full refund.
- LESS THAN 48 hours before or while you’re at the rental counter, we’ll refund what you paid minus the cost of 3 days of your rental. There won’t be any refund if your car was booked for 3 days or less.
- AFTER your rental is due to start (or if you no-show), you’ll receive no refund.
4. The counter staff may refuse you the car if (for example):
- You don’t arrive on time
- You are not eligible to rent the car
- You don’t have the documentation you need
- The main driver doesn’t have a credit card in their own name, with enough available funds for the car’s security deposit.
If that happens, call us from the rental counter to cancel your Booking, and you’ll receive a refund, minus the cost of 3 days of your rental. Otherwise you won’t be entitled to a refund.
Amendments (changes to your Booking)
5. You can make changes to your Booking anytime before you’re due to pick the car up.
6. In most cases, the easiest way to do this is via our app or our website (under “Manage Booking”).
7. There is no administration fee for changing your Booking, but any changes you make may affect the rental price. Sometimes the only way we can change a Booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the rental company’s behalf.
8. If changing your Booking would change the price or incur a cancellation fee, we will tell you in advance.
Changes made by us
9. If we/the Service Provider need to change your Booking (e.g. if the Service Provider can’t provide the car), we’ll tell you as soon as we can. If you don't accept that change, you’ll be entitled to cancel and claim a full refund (no matter how close the start of your Rental is) but we won’t have any additional liability for any direct or indirect costs you may incur (e.g. hotel room, taxis).
D7. What else do you need to know?
General
1. In all cases, drivers must be at least a minimum age to rent or drive a car. In some cases, they must also be below a maximum age. The limit(s) can vary by Service Provider, location, and type of car.
2. Only eligible drivers whose names appear on the Rental Agreement may drive the car.
3. You must not take the car to a different country/state/island and/or drop it off at a different location without arranging this in advance.
Late pick-up and early drop-off
4. If you pick your car up later (see D4.4 above) or drop it off earlier than agreed in your Booking Confirmation, the Service Provider will not refund you for the “unused” time.
How we work
5. For info on reviews, ranking, how we make money (and more), check out How We Work.
E. Flights
- E1. Scope of this section
- E2. Contractual relationship
- E3. What we will do
- E4. What you need to do
- E5. Price and payment
- E6. Amendments, cancellations, and refunds
- E7. What else do you need to know?
E1. Scope of this section
1. This section contains the specific terms for Flights products and services.
E2. Contractual relationship
1. Most Flights on our Platform are provided via a Third-Party Aggregator, which acts as an intermediary to the airline(s).
2. When you make a Booking, it’s directly with the airline. We’re not a “contractual party” to your Booking. When booking, you enter into (i) an Intermediation Contract with the Third-Party Aggregator (for the ticket) and (ii) a Contract of Carriage with the airline (for the Flight itself).
3. If you book any extras (e.g. additional baggage, insurance, etc.), you’ll enter into a direct contract with the Third-Party Aggregator or another company. We will not be involved in this contract.
4. We act solely as the Platform and are not involved in the Third-Party Terms. We are not responsible for your ticket or any extras you may buy and (to the fullest extent permitted by law) have no liability to you in relation to your Booking.
E3. What we will do
1. We provide the Platform on which Service Providers can promote and sell their Travel Experiences, and you can search for, compare, and book them.
2. Once you’ve booked your Flight, your Booking details (e.g. the names of the traveler(s)) will be provided to the Service Provider.
3. Depending on the Contract of Carriage, we may be able to help you change or cancel your Booking if you want to do so.
E4. What you need to do
1. You must fill in all your contact details correctly, so we and/or the Service Provider can provide you with information about your Booking and, if necessary, contact you.
2. You must read and agree to comply with our Terms and the Third-Party Terms (which will be displayed at check-out) and acknowledge that breaching them may lead to additional charges and/or the cancellation of your Booking.
E5. Price and payment
1. When you book a Flight, your payment will be organized by us, by the Third-Party Aggregator (or a party specified by them), or by a third party such as an airline. For details of how we organize payments (including the related rights and obligations), see “Payment” (A7) above.
E6. Amendments, cancellations, and refunds
1. You’ll find the cancellation policy in the Contract of Carriage, which is available while you’re booking your Flight.
2. There may be a fee for changing or canceling your Flight.
3. Airlines reserve the right to reschedule or cancel flights at their discretion.
4. Different tickets from the same airline may have different restrictions or include different services.
5. If you have any questions about changes, cancellations, or refunds, contact our Customer Service team.
E7. What else do you need to know?
Code share
1. Some airlines have “code share” agreements with other airlines. So you may buy your ticket from one airline (your “ticketing carrier”) but fly in a plane that’s owned by another airline (your “operating carrier”). In most cases like this, you’ll check in with your operating carrier, but confirm this with your ticketing carrier ahead of time.
2. While you’re booking your Flight, you’ll be informed if it’s a “code share” Flight.
Airline prohibited practices
3. Most airlines don’t allow people to buy tickets that include flights they don’t intend to use, for example, a round-trip ticket if the person doesn’t intend to use the return flight. For more examples, just enter “point-beyond ticketing,” “hidden-city ticketing,” or “back-to-back ticketing” into a search engine.
4. When you purchase a Flight, you agree not to do this, and to indemnify us against airline claims for any difference between the cost of your actual journey and the cost of the full journey specified on your ticket(s).
U.S. NOTICE - OVERBOOKING OF FLIGHTS:
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier's check-in deadline, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
Use of flight segments
5. Most airlines require customers to use their flights in order. If you don’t take your first Flight, your airline may automatically cancel the rest of your itinerary.
6. If your airline does allow you to “skip” any Flights in your itinerary, make sure you cancel the Flight(s) you don’t want, in line with the cancellation policy. You may not be entitled to a full refund (or any refund) for these unused Flights.
One-way tickets
7. If you buy two one-way tickets rather than a single round-trip ticket:
- you’ll be making two separate Bookings, each with its own rules and policies
- any changes to one Flight will not affect the other, for example, if your initial Flight is canceled, you won’t be guaranteed a refund for your second Flight.
8. If you’re traveling abroad, you may need to prove to the check-in and/or immigration staff that you have a return Flight (see “International travel” below for more on passports, visas, etc.).
Charges, taxes, and fees
9. Your fare will include any taxes and fees charged by an airline or government (except entry/exit fees – see “Entry/Exit fees” below). You may be responsible for dealing with any retroactive change in the tax rate.
Service fees
10. Depending on which Flight you choose, you may be charged a service fee by us and/or the Third-Party Aggregator.
- Our service fee (if any) is a fee for using our Platform so you can buy a ticket from a Third-Party Aggregator. This fee includes any applicable VAT, GST, or similar taxes.
- The Third-Party Aggregator’s service fee (if any) is a fee for using them as an intermediary to the airline(s). This fee may include any applicable VAT, GST, or similar taxes.
11. The price of your ticket will include any service fee(s).
Fees for baggage and other extras
12. Your airline may charge for checked baggage, excess/overweight baggage, priority boarding, allocated seating, onboard entertainment, food and drink, and/or airport check-in.
13. If they do, the charge(s) will be on top of the price of your ticket (unless it’s expressly stated that your Flight includes the extra(s)).
SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR U.S. TRAVEL: For domestic travel completely within the U.S., federal rules require any limit on a carrier’s baggage liability to be at least US $3,800 per passenger, or the amount currently mandated by 14 CFR 254.5.
Boarding Requirements
- You must comply with all applicable airline boarding requirements, which include check-in times and gate arrival times. You must arrive at the airport with enough time to complete all boarding requirements.
- Failure to comply with boarding requirements may result in the airline canceling your itinerary.
International travel
14. It’s your responsibility to:
- carry a valid passport and/or visa if required
- comply with any entry requirements
- find out if you need a visa to pass through a country that isn’t your final destination
- check with the relevant embassy in advance to see if there’s been any change in passport, visa, or entry requirements
- review any warnings or advice from your country of residence/origin before you go to/through a country or region.
15. By arranging travel to or from any location, we are not guaranteeing that it is without risk and, to the fullest extent permitted by law, we will not be liable for any resulting damages or losses.
16. It’s not a common practice, but international law allows “disinfection” of aircrafts to kill insects. To do this, personnel might spray the aircraft’s cabin with an aerosol insecticide while passengers are on board, or treat its interior surfaces with a residual insecticide while they’re not on board. Before you travel, we advise you to find out about disinfection, including where it might happen.
Advice to International Passengers on Limitations of Liability:
Passengers traveling to a final destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as well as a carrier's own contract of carriage or tariff provisions, may be applicable to their entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs, and may limit, the liability of carriers to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under an international treaty. For further information, consult your airline or insurance company representative.
Dangerous Goods/Hazardous Materials
U.S. Federal law forbids transporting hazardous materials aboard aircraft, whether in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, bottled oxygen, and radio-pharmaceuticals. Lithium batteries are not allowed in checked luggage. There are special exceptions for small quantities (up to 70 ounces total) of medicines and toiletries carried in your luggage, and for certain smoking materials carried on your person. For further information contact your airline or see https://www.faa.gov/hazmat/packsafe/.
Entry/Exit fees
17. Fees charged by countries or airports to persons entering/leaving the country are not covered by your fare. Before you travel, we advise you to find out if you’ll have to pay this kind of fee.
F. Private and public transportation
- F1. Scope of this section
- F2. Contractual relationship
- F3. What we will do
- F4. What you need to do
- F5. Price and payment
- F6. Amendments, cancellations, and refunds
- F7. What else do you need to know?
F1. Scope of this section
1. This section contains the specific terms for Private and Public Transportation products and services.
F2. Contractual relationship
1. When you pre-book Private or Public Transportation, your Booking will be directly with the Service Provider. When you book an On-Demand Private Transportation, your Booking will be with the Third-Party Aggregator. In all cases, our Terms will govern the booking process.
2. Pre-Booked Private Transportation. You and the Service Provider both agree to comply with these Terms.
3. Public Transportation and On-Demand Private Transportation. You’ll be provided with the Service Provider’s terms during the booking process. If there is any discrepancy between their terms and our Terms, their terms will apply.
4. On-Demand Private Transportation. By making a Booking, you are confirming that you:
- have read and accept the Service Provider's terms
- agree to contact the Service Provider directly about anything that goes wrong
- understand that the Service Provider is responsible for arranging and providing your Private Transportation, choosing routes, setting prices, and providing all relevant information
- accept that we just provide a booking platform (i.e. an API service), and will not be liable for any loss you suffer because of anything the driver/Service Provider does or does not do.
Not all Service Providers have their own terms, but you’re welcome to check out all the terms that we’ve been provided with.
F3. What we will do
1. We provide the Platform on which Service Providers can promote and sell their Travel Experiences, and you can search for, compare, and book them.
2. Once you’ve made your Booking, we’ll give the Service Provider your details (e.g. your name, phone number, and pick-up location).
3. All Private Transportation. We’ll give you the Service Provider's contact details.
4. Pre-Booked Private Transportation. We’ll make sure the Service Provider knows what size vehicle you’ve requested.
5. Public Transportation. We’ll give you (or tell you how to collect) your ticket(s).
F4. What you need to do
1. You must check the details of your Booking carefully, and provide all the information we need to arrange your Booking (your requirements, contact details, etc.).
2. You must make sure everyone in your group complies with our Terms and (where applicable) the Service Provider’s terms, which you saw and accepted during the booking process. You acknowledge that if you breach them:
- you might have to pay additional charges
- your Booking might be canceled
- your driver may refuse to transport you.
3. Bear in mind that estimated journey times don’t take traffic conditions into account.
4. All Private Transportation. You must make sure all passengers are at the pick-up location on time.
5. All Private Transportation. At and around your pick-up time, you must have the phone (whose number you entered when booking) turned on and able to receive calls/texts, in case the driver needs to contact you. We can't guarantee they’ll be able to reach you through messaging applications such as WhatsApp or Viber.
6. Pre-Booked Private Transportation. For any airport pick-up, you must give us your flight details at least 24 hours before your pick-up time, so your Service Provider can adjust it if your flight is delayed. If they can’t provide Private Transportation following a flight delay or cancellation, contact our Customer Service team.
7. Public Transportation. You must make sure all passengers arrive on time, leaving enough time to collect tickets if necessary.
8. You must be 18 or older to make a Booking, and any passenger under 18 must be accompanied by a responsible adult.
9. You must make sure no passenger behaves inappropriately (e.g. being abusive or doing anything that might endanger someone).
10. You must make sure you choose Public/Private Transportation that’s suitable (in terms of party size, amount of luggage, accessibility requirements, etc.).
F5. Price and payment
1. Ninjasling LLC is the merchant of record for your Booking. For details of our payment process, see “Payment” (A7) above.
2. Pre-Booked Private Transportation. Price includes any tolls, traffic charges, taxes, and peak surcharges. Payment is taken at the time of booking.
3. On-Demand Private Transportation. Price will be confirmed (and payment taken) when your driver drops you off. The price might be different from the price estimated when you booked. You are responsible for any tolls, traffic charges, taxes, peak surcharges, and tips.
4. Public Transportation. Payment is taken when your Booking is confirmed. Before departure, the Service Provider may need to see your ticket(s)/e-ticket(s). Keep it/them with you at all times, or you might have to pay again.
5. The Service Provider/driver doesn’t have to agree to any changes to the Journey that you request in person. If they do, they may charge extra.
F6. Amendments, cancellations, and refunds
Cancellation
1. In most cases...
- Pre-Booked Private Transportation. You can cancel for free up to 24 hours before your pick-up time (2 hours in some cases – see your confirmation). If you don't cancel on time, you won't be entitled to a refund.
- On-Demand Private Transportation. You can cancel anytime before your pick-up time, but the Service Provider may charge you a cancellation fee.
- Public Transportation. You probably won’t be entitled to a refund once your Booking is confirmed. If your plans change, contact our Customer Service team to discuss any options that might be available.
2. If your Service Provider has a different cancellation policy (which you’ll see while booking), their policy will apply instead.
3. We and/or the Service Provider may cancel the Booking with little or no notice, but this would only happen in very specific situations. For example, if:
- the Service Provider becomes insolvent or is genuinely unable to honor your Booking, in which case we'll do our best to arrange alternative transport (and we'll refund you in full if we can't)
- you breach these Terms and/or the Service Provider's terms, in which case you won't be entitled to any refund.
Amendments (changes) before your Journey begins
4. Pre-Booked Private Transportation. Your confirmation email will tell you how much notice you need to give (ahead of your pick-up time) to request any changes to your Booking (such as location or time).
5. On-Demand Private Transportation. To change your Booking, you may need to cancel it (which might incur a cancellation fee) and make a new one.
6. Public Transportation. You can’t change your Booking once it's confirmed.
7. If we/the Service Provider need to change your Booking (e.g. a strike that interferes with your journey), we’ll tell you as soon as we can. If you then decide to cancel:
- Any Transport. Unless you cancel for one of the reasons in the next bullet, you’ll be entitled to a full refund (no matter how close your journey is).
- Any Private Transportation. If the change is simply a new driver, a new Service Provider, or a new (similar) vehicle, you won’t be entitled to a refund (unless you’re canceling with enough notice).
Either way, neither we nor the Service Provider will be liable for any costs you may incur (e.g. alternative transport, hotel rooms).
Refunds
8. If you want to apply for a refund, you must do so in writing no more than 14 days after your pick-up time.
9. Any refund may take up to 5 business days to arrive in your account.
10. All Private Transportation. If your driver isn’t at the pick-up location on time, you can apply for a refund, and we’ll investigate this for you.
11. All Private Transportation. You won't be entitled to a refund if your ride doesn't go ahead as planned because:
- the driver/Service Provider can't contact you
- one or more passengers isn't at the pick-up location on time, and you haven't requested a new pick-up time
- you request unreasonable changes to the pick-up time or Journey
- you don’t tell us/the Service Provider/the driver about a change you want to make
- you’d provided incorrect details when booking your Private Transportation (e.g. pick-up location, contact details, number of people, amount of luggage, etc.)
- of something that one or more passengers did/didn’t do.
F7. What else do you need to know?
Pre-Booked Private Transportation
1. Check your confirmation email to see how long the driver will wait at the pick-up location.
On-Demand Private Transportation
2. The driver may not wait beyond the pick-up time, If they do, they may charge you for the time spent waiting. If you aren’t at the pick-up location on time, you may be charged a cancellation fee.
Repair or cleaning charges
3. If anything needs to be repaired or cleaned because someone in your group has done something unreasonable or is in breach of these terms, you’ll be responsible for the cost of repairs/cleaning.
How we work
4. For info on reviews, ranking, how we make money (and more), check out How We Work.
Ninjasling dictionary
“Account” means an account (with Ninjasling LLC or a Group Company), through which you can book Travel Experiences on our Platform.
“Accommodation” means the provision of an accommodation service by a Service Provider (throughout Section B, “Service Provider” means the provider of the accommodation service).
“Attraction” means the provision of an Attraction service by a Service Provider (throughout Section C, “Service Provider” means the provider of the Attraction service).
“Attraction service(s)” includes, but is not limited to, tours, museums, attractions, activities, and experiences.
“Booking” means the booking of a Travel Experience on our Platform, whether you pay for it now or later.
“Ninjasling.com,” “us,” “we,” or “our” means Ninjasling LLC. Corporate contact
“Booking Confirmation” (in the “Car rentals” section) means the confirmation email and coupon we send you, explaining the details of your Booking.
“Cash Credits” means a benefit with a monetary value that you can “cash out” to the Payment Method that we have on file for you, or put toward the cost of a future Travel Experience.
“Contract of Carriage” means the contract between you and the Service Provider, which deals with your Flight.
“Credits” means a benefit with a monetary value. There are “Cash Credits” and “Travel Credits.”
“Credit Card Cashback” means a benefit with a monetary value that can be cashed out to the credit card that we have on file for you, but can’t be put toward the cost of a future Travel Experience.
“Currency Conversion Rate” means the rate that we use to convert currency; this is currently the WM/Refinitiv Closing Spot Rate, but this may change.
“Eligible Booking” means a Booking that meets the criteria to qualify for a Reward.
“Flight” means the provision of a flight by a Service Provider (throughout Section E, “Service Provider” means the airline).
“Group Company” means an affiliate of Ninjasling.com – either a direct shareholding of Ninjasling LLC.
“Individual Reward Criteria” means rules that apply to certain Rewards in addition to the general “Rewards, Credits, & Wallet” terms (A13) above.
“Intermediation Contract” (in the “Flights” section) means the contract between you and the Third-Party Aggregator, which deals with the way they arrange your Flight ticket (and, in some cases, any extras) with the airline or another company.
“Main Driver” means the driver whose details were entered during the booking process, the only person who can change or cancel that Booking, or discuss it with us (unless they tell us they nominate someone else to do this).
“On-Demand Private Transportation” means a private vehicle that you request when you arrive at the pick-up location (or just before).
“Our Services” (in the “Car rentals” section) means our online car rental reservation system, through which Service Providers can offer their products and services, and you can book them.
“Pay In Your Own Currency” means the payment option that we sometimes offer when a Service Provider doesn’t use your currency. This option lets you pay in your currency instead.
“Payment Method” means the method (e.g. credit card, debit card, bank account, PayPal, ApplePay, etc.) used to make a payment or transfer money.
“Pick-up” (in the “Car rentals” section) means the process at the start of your Rental, when you provide the required ID and other documentation, pay for any fees and additional extras, enter into the Rental Agreement, and collect your car.
“Pick-up Time” (in the “Car rentals” section) means the (local) date and time you’re due to pick up your car, as stated in your Booking Confirmation.
“Pick-up Time” (in the “Private and Public Transportation” section) means the (local) time when a Pre-Booked Private Transportation is due to reach the pick-up location, or when an On-Demand Private Transportation actually reaches the pick-up location.
“Platform” means the website/app on which you can book Travel Experiences, whether owned or managed by Ninjasling or by a third-party affiliate.
“Pre-Booked Private Transportation” means a private vehicle that you request at least 2 hours before you arrive at the pick-up location.
“Private Transportation Journey” means the private transportation journey as set out in the Booking (including any changes after the Booking was made).
“Public Transportation” means trains, buses, trams, and other types of public transportation.
“Public Transportation Journey” means the public transportation journey as set out in the Booking (including any changes after the Booking was made).
“Rental” (or “Car Rental”) means the provision of a car by a Service Provider (throughout Section D, “Service Provider” means the rental company that provides the car).
“Rental Agreement” means the contract between you and the Service Provider, which you sign at pick-up. You’ll be provided with a summary of the key terms during the booking process.
“Rewards” means a benefit that you are promised. In most cases, Rewards will be Travel Credits, Cash Credits, a Credit Card Cashback, or a coupon for an item of some kind.
“Service Provider” means the provider of a travel-related product or service on the Platform, including but not limited to the owner of a hotel or other property (for an “accommodation” Booking), a museum or park (for an “attraction” Booking), or a car rental company or airline (for a “transport” Booking).
“Services” (in the “Private and Public Transportation” section) means the provision of a Public Transportation Journey or Private Transportation Journey.
“Terms” means these terms of service.
“Third-Party Aggregator” means a company that acts as either (a) an intermediary between you and the Service Provider or (b) a reseller of the Travel Experience.
“Third-Party Terms” (in the “Flights” section) means both the Intermediation Contract and the Contract of Carriage.
“Travel Credits” means a benefit with a monetary value that you can put toward the cost of a future Travel Experience, but can’t “cash out.”
“Travel Experience” means one of the travel-related products or services on the Platform.
“Upfront Payment” means a payment that you make when you book a product or service, rather than when you actually use it.
“Wallet” means a dashboard in your Account that shows your Rewards, Credits, and other incentives.
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